Cofense Command Center Measures Employee Phishing Competency

Cofense has announced an expansion of its AI-driven Phishing Defense Platform. The company's Cofense Command Center now includes a new Competency Dashboard designed to measure employee readiness against actual phishing threats.

This new dashboard assesses whether employees recognize suspicious activity, report it quickly, and respond appropriately. It provides security teams with evidence of program effectiveness, moving beyond mere training completion metrics. The tool is available now.

Advancing Secure Behavior Management

The measurement is part of an approach Cofense calls Secure Behavior Management (SBM). This method focuses on building competency, tracking behavior, and showing progress across a phishing defense program. The goal is to foster more secure work behaviors and a security-conscious culture to reduce employee-initiated risks.

Rachel Roldan, VP of Product at Cofense, highlighted a key problem with traditional scoring. "Readiness is not uniform," she said. "A workforce can be strong against credential phishing and still fall for invoice fraud, and a single score hides that." The Competency Dashboard aims to show where an organization is genuinely capable and where it remains exposed.

Integrating Threat Remediation Data

A significant integration is planned for later this year. In the fourth quarter of 2026, Phishing Remediation data from Cofense's Triage and Vision products will connect to the Command Center. This will bring real-world threat signals alongside training and behavior data.

Cofense Triage and Vision already use AI to classify employee-reported threats at scale. Connecting this data to competency measurement is described as a core requirement for Secure Behavior Management. This integration will provide explainable AI-driven classification and automation within the same view as training metrics.

A Shift from Activity to Proof

Traditional security awareness programs have measured activity: who completed training, clicked a simulated phish, or passed a quiz. Cofense argues these measures do not show whether employees make better security decisions during real attacks.

Marc Olesen, Chief Executive Officer of Cofense, addressed the growing demand for accountability. Boards are asking Chief Information Security Officers for proof, not activity reports, Olesen said. Most security programs can tell you how many people completed training. Very few can tell you whether the organization would recognize the next attack.

The company's platform expansion includes three key advances designed to close this evidence gap.

Gartner research has commented on the evolution of the security awareness market. In an analyst note, Gartner stated that the security awareness computer-based training market has evolved significantly. The associated technologies are now more capable of motivating secure behaviors to reduce cybersecurity incidents.

However, Gartner criticized the newer market name human risk management (HRM). The firm called the term counterproductive to the mission of fostering secure behaviors. Cofense's approach aligns with the recommended focus on behavior and competency.

The unified reporting in Command Center helps organizations evaluate their overall readiness. It also aids in communicating the impact of their security programs to leadership. The platform brings training and behavior measurement into a single, consolidated view for security teams.